Every week I learn something new. I know a lot of people say that but this is really true for me in my social media class. This week we learned great amount about social media analytics. I retain the most of the information that I come across by personal accounts I can have with them. If I can experience it or some how apply it to a real life situation.
One topic this week pertained to different businesses, companies, and universities that have social media command centers in their locations. I think with social media always on the incline with people trying to get involved this would be beneficial to that company. One of the ones that we saw in class that I liked the most was Oregon Quack Cave. Besides the obvious, the coolest name ever, the set up was very nice. The purpose of a social media command center is to obtain and watch all of the social media interaction your place receives around the clock, 24/7/365. These centers are equipped with flat screen tv monitors as well as computers to allow these analyst to do their best work. Social media commands centers are good for a number of reasons as well. One reason that command centers are beneficial is because they serve as a platform for a social media crisis plan. It also allows you to connect with key decision makers.
Another topic this week was about Strategic Listening. This one was topic I really tuned into because we recently did a paper on managing our online reputations. For that paper I really focused in on the content of what I was posting. With that being said we were able to get on site where we could see our activity and who our greatest influences were. With strategic listening analyst create a plan for you to be able to keep the group of influencers that you have engaged as well as keep the door open to attracting more with all of the data that they collect.
I found all of this information to be interesting because it is amazing to see what you are really being perceived as out there. It is amazing what you can find on these social media analytic sites. I thought that I was a person that thought I knew all I needed to know, which was basically everything about social media, in reality this is completely foreign concept to me. Social media is one thing that is forever changing which I think makes it more interesting because you get to watch how it evolves and it keeps you update with the changes of the world. It is not only useful on a corportation setting but very useful and informational for personal use.